Our website accepts orders 24 hours a day, 7 days a week and 365 days a year! We can only process orders during our normal business hours of operation 8am - 5pm EST, Monday - Friday. If you require a rush delivery, most of our in-stock items can be shipped the same day when ordered before 2 pm EST. However, we only guarantee same day shipping on orders placed before 12 noon and only on in-stock items.
• We ship UPS, USPS, FedEx and DHL. We also ship carrier freight if needed on larger orders (please call for pricing).
• Non-personalized, in-stock products should arrive within 5-7 business days on all ground orders.
• Shipping times will vary on certain HAZMAT items. Second Day and Next Day delivery are not available on all items.
• Private label orders, customization of product, etc., may take up to 1-2 weeks to ship depending on the product and amount of customization involved on the order. Lead times are estimated ONLY and no guarantees are made about when those items will ship.
Haz-mat charges will be added to aerosol-type items (e.g., pepper spray, flares, marking paint, marking chalk, etc.) and all fire extinguishers.
Hiller Systems ships to anywhere in the continental U.S., Canada, and Puerto Rico. Any order that meets Hiller Systems prepaid freight guidelines are only prepaid to the U.S. border. Call us and ask for an on-line sales representative for additional details.
Problems with your order?
Occasionally orders may be delayed by unforeseen and uncontrollable circumstances or difficulties. Due to the nature of our products and offerings, inventories and availability, many items "drop-ship" to our customers directly from affiliate warehouses. In some cases shipment of those orders may be delayed. If you would like to ask for shipment and delivery information on a specific item, we will be happy to supply you with answers. Please send an email to firstname.lastname@example.org with your name, contact information and order number and a representative will get back to you as soon as possible with all available information.