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Frequently Asked Questions | Hiller Online Store

How can I place orders with you?

Use our on-line shopping cart.

Send email to online.sales@hillersystemsinc.com.

Call us at (757) 549-9123. Phone lines open 8am - 5pm EST, Monday Friday.

Fax us 24 hours a day in the U.S. and Canada at (757) 549-1083 attn: Online Sales.

Send mail to: Hiller Systems Attn: Online Sales 1242 Executive Blvd Chesapeake, VA 23320

What else can I do when I contact you in one of the above ways?

Check your order status.

Check product pricing and/or availability.

Request a quote for volume discounts or products not listed in the catalog.

Find out estimated shipping charges.

What are your terms and conditions?

Net 30 to established accounts. Please contact our on-line sales team if you would like to set up terms.

Is the Hiller Systems on-line order form secure?

As always, we use SSL encryption to protect your order information. Your order information is automatically encrypted, keeping it private and protected. Hiller Systems will never sell, rent or disclose your information to any third party entity without your permission!

What happens if I have an emergency?

Just tell us! We have emergency same-day shipping available on in-stock items. Just place your order between 8:00am to 2:00pm EST.

Do you have sales representatives who can visit my location?

We consider our catalog our sales representative. However, we are always looking for ways to serve you better. If you have special needs, let us know and we'll try to assist you.

Can I order products not listed in your catalogs?

Hiller Systems offers a wide variety of products and services. If you do not see it here and your need is related to fire protection security or safety, chances are we can get it for you! Please contact our on-line sales staff for assistance.

Why do I get a reference number?

You'll receive a reference number for every order you place. Keep this number handy, it will save you time if you call to check on your order or if we are trying to solve a problem for your order.

What are my payment options?

Check (please allow more time for processing)

Credit Card (MasterCard, Visa, Discover & American Express) via our online order form.

Paypal via our online order form.

Wire Transfer. Please contact our on-line sales staff for help with these transactions.

How do I get a discount?

High quantity or repeat (automatic) reorders can result in significant savings! Please contact an on-line sales representative who can quote discounts on volume or automatic, repeat orders.

Do you have a minimum order?


Do you charge sales tax?

Sales tax will be added to orders shipping to the following states: AL, FL, LA, MA, SC, TX, and VA.

How long do you guarantee your prices?

Prices on this site are subject to change without notice and for reasons outside of our control (such as raw material cost escalation, product availability and manufacturing delays). Prices not valid in North Florida, Alabama, or South Louisiana. Please call for pricing in these areas.

What do you mean by 100% satisfaction guarantee?

We stand behind the quality and condition of our products. You must be completely satisfied with your order, or we'll take it back - even if you just change your mind. Note: Custom and special order products are not returnable unless the mistake is due to a Hiller Systems internal error.

What happens if a product I order is damaged in shipment?

We take great care in filling, checking and packing your order. If, however, you merchandise is damaged during shipment, please note the damage on the delivery receipt and obtain an inspection report from the delivery service immediately. Then call us at (757) 549-9123.

How do I return a product?

On all returns, contact us first to obtain a return authorization number and routing instructions. Call our Customer Service Department at (757) 549-9123 between 8am - 5pm EST, Monday - Friday. Please have invoice number and date of invoice available. A 20% restocking charge must be applied to cover costs associated with restocking unless we were in error. NOTE: No C.O.D. shipments will be accepted at our facilities.